Shipping & Returns

  • Shipping

    Thank you for your support

    • All orders will be shipped within 2-4 business days.
    • We ship all our orders through USPS.
    • Tracking will be provided for all orders. (If you have not received your tracking number within 4 business days please feel free to contact us for further assistance.)
    • Orders shipped within the U.S may take up to 1 week to be delivered.
    • Orders shipped internationally may take anywhere from 2 weeks to 3 months to be delievered.
    • Please be aware that we have no control over any delays after the order has been mailed, so plan accordingly :)

    (However if you believe your order has been lost or have any questions regarding its status feel free to contact us for any assistance. We will try our best to assist you.)

    Contact Us 
  • Returns & Exchanges

    Although we try our best we are unable to produce "perfect" items as most of our products are hand made. Small flaws if any are to be expected making all of our items unique and "perfectly imperfect".

    • At I Lava Pins and Crafts we do not accept returns or exchange requests for any of our items.
    • If you have received an item that has been damaged in transit or you have received the wrong item (meaning not the item you placed an order for) please contact us within 5 business days from the time the item was delivered. If 5 business days have passed we will unfortunately not be able to assist you.
    • Please be aware that this will be dealt with in a case by case basis, and up to our discretion. Thank you for understanding.